Reference

How rollingspin Handles Your Account Privacy

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is collected only for what the service needs to function.

DANA, OVO, GoPay wallet privacyAccount data retention policyYour right to access and deleteSecure data handling practicesContact path for privacy requests
rollingspin How rollingspin Handles Your Account Privacy
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Account Storage

Account details, including your linked DANA or OVO reference, are stored using encryption at rest. We apply access controls so only verified account processes can read your wallet data.

Cookie Use on rollingspin

We use session cookies to keep you logged in and remember your preferences. You can clear these via your browser settings at any time without losing your account data.

Retention and Deletion

Transaction records are kept for as long as your account is active and for a period after closure as required for account integrity. Submit a deletion request and we will confirm the timeline.

Access and Correction Rights

You have the right to ask what personal data we hold, correct any inaccurate detail, or request removal. We process these requests through our support channel — no third-party form required.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our account support team through the live chat button in your rollingspin account dashboard. Available around the clock for wallet and data queries.

Email Privacy Request

Send a formal data access or deletion request to our support email. Include your registered account name and the e-wallet type — DANA, OVO, or GoPay — for faster processing.

Account Help Centre

The Help Centre inside your account covers common privacy questions — how to update your registered phone number, disconnect a wallet, or review your stored session history.

Common Questions About Your Privacy on rollingspin

These are the questions we hear most often about how your account data is handled. If something is not covered here, our support team can help via live chat or email.

We collect your name, email, phone number, and the e-wallet reference you register — DANA, OVO, or GoPay. We do not store your wallet PIN or payment app password at any point.

We do not sell your data. We may share limited information with payment processors like DANA and OVO solely to complete your transactions. No marketing data is passed to outside advertisers.

Transaction and account records are retained for a defined period after closure to meet account integrity requirements. Once that period passes, your data is removed from active storage.

Yes. Contact us via live chat or our support email with your registered account name. We will send you a summary of the personal data stored against your account.

Submit a deletion request through live chat or email support. Include your account name and registered wallet type. We will confirm receipt and advise on the expected removal timeline.

We use session and preference cookies to keep your account active and remember your settings. You can clear or block cookies in your browser, though this may affect how your session behaves.